Cancellation policy

How cancellation requests and refunds are handled.

Customers can request cancellation from an eligible service request.
Regidox reviews the request before closing it or sending any refund.
When a refund is approved, the request shows its government, agent, platform, and cancellation amounts.
A refund is only shown as processed after Paystack confirms it. Some cases need additional review before it can proceed.

Open your request to see whether cancellation is available and to follow the review or refund outcome. Contact support if you need help.